Phone: 800-239-0058
Keynote Speaker • Seminar Leader • Panelist • Author • Columnist
Archive for August, 2008
« Previous Entries
Next Entries »
Successful ideas focus on speed, convenience and cost
Make it easy or your customer will go to your competition
Why financial service professionals must be different and how
Reach objectives thru activity based goals
Reach objectives thru activity based goals
Reach objectives thru activity based goals
How to capitalize on all innovation
Competing in a demand driven new world
This isn’t the information age
Compete and win, be smart, be nice and play fair
Your average customer means nothing
Customer Service, different strokes for different folks
Compete better, avoid client, prospect and provider scams
Dysfunctions of training in the workplace
Your competition is on steroids
Narrowing your marketing focus can make you an expert
Technology changes of Tsunami proportions
Designing Customer Segments Can Boost Your Bottom Line
Clear value driven goals lead to MPI member happiness and success
Define Goals, Overcome Negativity and Use Visualization
Can GE’s management style work for you?
On trial for your business life
Successful marketing demands attention to attitude
Competing in a demand driven new world
This isn’t the information age
Compete and win, be smart, be nice and play fair
There is no average client or prospect
Client Service, different strokes for different folks
Competing in a demand driven new world
Compete better, avoid client and prospect scams
Dysfunctions of training in the financial services workplace
This isn’t the information age
Your competition is on steroids
Increase sales in a slowing market, be smart, be nice and play fair
Technology changes of Tsunami proportions
Clear value driven goals lead to financial and life success
Your average buyer or seller means nothing
Most new ideas fail, ask and test before you invest
Client Service, different strokes for different folks
Marketing games are key to 21st Century success
Compete better, avoid client and prospect scams
Dysfunctions of training in the Realtors workplace
Your competition is on steroids
Technology changes of Tsunami proportions
Clear value driven goals lead to financial and life success
In marketing, the American dream is a myth
Most new Realtor ideas fail, ask and test before you invest
The paradox of effective marketing
Traditional marketing is terminally ill, it won’t survive
Market to the child in your customer
Realtor marketing games are key to 21st Century success
Undiscovered riches, cracking the marketing code
Successful marketing demands attention to attitude
Being an absolute fool, your biggest marketing flaw
Is technology blocking or building your Real Estate business?
Successful marketing demands use of all five senses
The myth of marketing for customer loyalty
Realtors must market or die in the 21st Century
How Real Estate Professionals can profit from constant change
Success at Trade Shows Means Getting Buyers to Your Booth
Compete like a politician, win or die
The myth of marketing for client loyalty
Designing Customer Segments Can Contribute to Bottom Line
Three seconds to market your Real Estate message
There Is No Average Customer
Exert more influence, win more cooperation, get more done
To Dominate Your Market, Ask The Right Questions!
Client and prospect service isn’t about your business
Service Economy Turning Into “Experience Economy”
Instinct or information, which leads to better decisions?
Create an Experience to Get Ahead of Competitors
Client service opportunities unlimited due to change
Adding value, from your clients and prospects point of view
Narrowing your focus can make you an expert
Clients and prospects want good properties, reliable service, and fair value
Designing A Winning Strategy
Understanding Underlying Buying Emotions Can Generate More Business
Real Estate Demand Changes as Work Does
Establishing a unique brand for your company will pay off
The power of archetypes, Innocent, Explorer and Sage
Say just one thing to your customers and say it over and over again
The interconnectedness trend should be your friend
Why Customer Relationship Management is so important
Technology can facilitate outrageous goals
The Evolution of Consumer Decision Making
Are you pouring market money into the ocean?
Whose opinion counts most?
This isn’t the information age… It’s the Communications Age
Lessons from a thriving Wal-Mart and failed Kmart
Technology is stealing your customers
Technology, my way or the highway
How to evaluate new business ideas for success
Avoid the emerging technology wreck
Sell effectively, call on the top decision maker
Identity technology, privacy, no cash, no carry
Technology, Einstein said it best
Word-of-mouth and business epidemics
Technology is disbanding the benefit of bigness
Marketing eight times more effectively
Nanotechnology will reinvent your future
Market or die in the 21st Century
Technology changes of Tsunami proportions
In E Business? Stay Focused
Internet Business, Deciding Which Way To Use It
Web site hits don’t mean you’re making money
Satisfying customers is key for both small & large businesses
Online revolution will change business through next decade
Training on purpose and the role of teams
Training eliminates all weakness by delegating to someone strong
In An Internet-Driven World Success Lies Off Line
The B-Web (Business Web) Phenomenon
Training to reward, impassion and grow your people
Training success driven by organizational objectives, individual goals and action
Human Capital…On and Off Line
Increase productivity by 300%…training is key
Training prevents burnout by instilling mindfulness, hope and compassion
Avoid costly burnout with training and values e
A look at dot com business models that deliver value and profit
From Managing Staff To Coaching
The ‘New Economy’ has collapsed; what’s next?
Energize Staff & Organization
Imagine your businss future; think creatively
Four-Fifths of your efforts to build profits are wasted
Use the percentages to target the buying segment of your market 80-20 Rule…Just do it!…the 20% that is
Take heed of lessons of the past
Companies Need To Change Into A Learning Institution
What’s next after e-commerce?
Create an Atmosphere and Dissent Among Your Employees
What will shape your business future?
Hire for Attitude and Train for Skills
Don’t write off the Internet for business yet
Empowered employees are the best foundation for a successful business
Businesses technology will deliver and buy it faster, cheaper and easier?
Who are your customers and will they be loyal?
It’s technology productivity, not deflation
The Internet’s impact on purchasing and sales
Do loyal customers deal with your organization or it’s people?
Technology can facilitate outrageous goals
Only leaders with fortitude execute winning strategy
Insurgent companies send wake-up call to incumbents
Hire executioners, delegate and follow thru
The greatest challenge for 2003
Finding opportunity to introduce new technology
Train to invest your life as if it were a business
Technology, an advantage or a threat
Go against the norm and experience to succeed
Is technology blocking or building your business?
What’s your ROI, return on investment, on the business of “your life?”
Train to add value, from your customers point of view
Training to avioid mobs and mayhem
Harness your willpower to achieve results and stop wasting time
Succeed by defining goals, overcoming negativity and using visualization
Proper confrontations yield big productivity increases
Is it a training or motivational problem?
Successful marketing demands attention to attitude
Organizations don’t die, management murders them
The # 1 management secret to excellence…tell the truth
Management success demands integration of head, guts and heart
Manage your way out of the pressure cooker
Value driven goals lead to successful management
Can GE’s Management Style Work For You?
Will customer service lead you to being a blockbuster or block-busted?
Job Insecurity Good For Both the Employee and Employers
Customer service, without it, you go belly up
Staying in business? How is your customer service?
Adding Just The Right Amount of Job Insecurity
Microsoft’s hiring practices provide example of success
Follow Walt Disney’s dream–serve the customer, find success
Here’s How to Reverse Gears If You’re on Your Way Down
Performance based goals lead to reaching final objectives
Integrating Challenging Financial and Non Financial Goals Difficult
What drives great customer service?
This isn’t the information age
Finding the balance between empathy for employee’s fears and the need for productivity in a healthy business
Customer service, less is better
Customer service: Serve some, fire others or call the cops
Dismissing information that contradicts a mental model can be fatal
Striking a balance between creation and destruction is the name of the game
Putting your customer on center-stage
Avoid time traps - increase profit, productivity and pleasure
Customer service blunders by the best
Improve business with nine proven time management ideas
Customer Service, different strokes for different folks
Set Goals, Communicate and Reward
Success is…Skilled, Trained, Competent, Caring People
Will the customer service secrets of Disney work for you?
Procrastination can be an asset in business and leadership.
What Business Are You In & Who Can You Serve Best?
Create The Right Environment For Customer Service
Satisfy Your Customers and the Bottom Line Will Take Care of Itself
The Easiest Customer to Sell is the One You’ve Already Satisfied
Lessons from Southwest Airlines Revolve Around Serving Your Customer
Customer Relationship Management Can Boost Profits by 100%
Disasters can be avoided if long-term planning includes a degree of flexibility
Can management leaders learn from Machiavelli?
Increase customer business by properly handling their complaints
Can a written business plan propel you to the top 3%?
The high cost of employee turnover
Collect past due accounts and strengthen customer relationships
Eliminate complexity unless you can charge for it
« Previous Entries
Next Entries »