2008 August | Motivational Speaker - The Dream Speaker™ - Part 3

Archive for August, 2008

Create The Right Environment For Customer Service

Satisfy Your Customers and the Bottom Line Will Take Care of Itself

The Easiest Customer to Sell is the One You’ve Already Satisfied

Lessons from Southwest Airlines Revolve Around Serving Your Customer

Customer Relationship Management Can Boost Profits by 100%

Disasters can be avoided if long-term planning includes a degree of flexibility

Can management leaders learn from Machiavelli?

Increase customer business by properly handling their complaints

Can a written business plan propel you to the top 3%?

The high cost of employee turnover

Collect past due accounts and strengthen customer relationships

Eliminate complexity unless you can charge for it

Make it effortless for your customer to order, receive and pay

Turn your ex-customer into your best customer is key to success

Customers leave in silence, never to do business again, unless

What does your customer experience when doing business with you?

Does your business unknowingly irritate your customers?

What can we learn about customer service from Dell and IBM?

Profit is a by-product of customer service

Ask your customer how you can help with their goals

The power of centralized organizations is declining

Customer service, thinking about your customer

Seeing disasters coming and how to prevent them

Globalization leading to, world order, chaos or slowdown

Instinct or information, which leads to better decisions?

Customer service, the Disney Way

Beat the competitive “Giants” at their own game

Is anyone thinking…thinking about the customer?

Competition’s magic formula, virtual workers

Competitive lessons from Wal-Mart

Compete and win by avoiding commodity hell

Compete eight times more effectively using PR

Compete, win, answer: “Why should customers buy from you?”

Five steps to a culture of competitive advantage

Competing, be smart, be nice and play fair

Compete better, avoid customer scams

Small Business Can Prosper Against Giant Retailers

Creative Marketing Can Beat the ‘Big Spenders’

Finding, Analyzing, & Using Info about Your Competitors

Overcoming skepticism in today’s marketplace is key

How Competitively Disadvantaged is Your Business Due To Information?

Power… Knowing And Doing

Your Unique Selling Proposition is Key to Making a Difference

Learning From What Went Wrong Often Leads to Unexpected Profits

Radical Innovation May Be Secret To Successful 21st Century Business

Identifying archetype key to success

Building a power brand along with agressive marketing are key

What’s unique about what you do?

Customer service opportunities unlimited due to change

Two customer and worker segments emerging

Customer service isn’t about your business

Don’t get blindsided

The surprising truth about how innovation happens

Encourage Dissenter or Kill Innovation Without Realizng It.

Want a successful 2008? Embrace change!

Rapid change and innovation are required for survival

Has resistance to change got you by the wireless hairs?

Two change killers

Build it to change, in order to last

Change efforts stymied by the past

Your competition is on steroids

Successful competitors use the best “knowledge” and “intangible” assets

How to profit from constant change and innovation

Where do innovative ideas come from?

The GE Way Could be the Answer for Area Companies

Businesses must change or perish

What really works in beating your competitors

The 21st century change offers shrinking markets and independent workers

Celebrity endorsements and one other powerful competitive tool

Growing global business calls for high standards

Lesson From The Sinking Of Britannica

Capturing mindshare, conquering competitors

Adapting to change is vital to staying ahead of the competition

Time to Fashion a New Business Model For the New Age

Don’t compete, create a new category and dominate it

The Search for Good Employees is More Intense Than Ever Before

Only “sticky” ads can beat the competition

Old Business Models are Falling like Flies

It’s not business as usual: Adjusting to change has never been more critical

To Innovate one must Observe, Brainstorm and Implement

Successful organizations must meet the challenge of change

Either go for the mass markets or be aware of those who do

And the $64-million questions is: Are they visionaries or lunatics?

Competing in a demand driven new world

The greatest challenge for 2003

Why do many firms kill innovation?

Impending Labor Crisis

Life long learning and multiple business opportunities

New Ideas Come From Constantly Asking Questions

The ugly downside of creative destruction

Innovation is required, gradual and continuous or radical

Solving the pending worker and customer crises

Innovation presents opportunity for everyone

Epidemics…the best of marketing

Most new ideas fail, ask and test before you invest

Proper Internet marketing is key to 21st Century success

Training can create a unique competitive advantage

Exert more influence, win more cooperation, get more done

Celebrity endorsements and one other powerful competitive tool

Successful marketing demands attention to attitude

Real Estate requirements in a demand driven new world

The greatest training challenge of all

The interconnectedness trend should be your marketing friend

Globalization: does it lead to world order, chaos or slowdown

What technologies will shape your business future?

Customer service means asking your customer how you can meet their goals

Competitive Power… Knowing and Doing

The ugly downside of creative destruction

Three seconds to market your message

Superior customer service gives out ninety-one cents for each dollar

Does being innovative generate the greatest success?

Compete like a politician, win or die

The surprising truth about how innovation happens

False assumptions lead to management disaster

Management, “Don’t confuse me with the facts.”