Businesses must look 10 to 20 years into the future envisioning how they will operate, use new technology and how they will respond to changing customer needs and lifestyles. This requires an open mind, resisting the urge to say, “That could never happen.”

Imagine living at the dawn of the “automotive age” and being told that automobiles would eventually replace horses as the primary mode of transportation. Preposterous, you may have responded. Many organizations did respond, “preposterous” and their no where to be found today .