The Old Economy is dead. The New Economy, in which speed meant everything and customers were forgotten, has collapsed. During the dot-com mania, customers weren’t even necessary because Venture capitalists poured millions into startup companies based only on concepts or unusual company names.

Customers grew frustrated with products and services that didn’t work. The New Economy was just a bridge between two more significant eras, the Old Economy and the Next Economy. Could your organization be doing even better in this “next economy?”